Select business services can help you elevate your company and provide better help to customers. A telephone answering service such as AnSer can provide live support for callers so you can free up your phone lines and your time. Here are just a few reasons to sign up for this type of business support:
1. Customize the message that callers hear.
You can choose the script that telephone operators follow when answering calls for your company. Telephone answering services offer a selection of prewritten scripts for clients to browse. These scripts include polite greetings and a series of responses to common questions about things like operating hours, return policies, and business locations. These scripts can be tailored to your purposes using information specific to your business. You can provide your telephone answering service with a list of your business policies, so operators can use it as a guideline when interacting with callers.
2. Ensure that customers never receive a busy signal.
Busy signals can be off-putting to customers who want prompt service. Many customers may never call back after receiving a busy signal. Fortunately, you don't need to install multiple phone lines at your company to prevent this from happening. Telephone answering services have the capacity to handle large volumes of calls. Customers can speak to a real person who can answer their questions and direct them to the correct person within your organization. This can lead to less overall frustration and greater caller satisfaction.
3. Capture more business.
When customers have a problem, they want it solved as soon as possible, with minimal effort on their part. If your business is difficult to reach by telephone, customers may simply move on to a different company that can provide the service they need. A telephone answering service can help you capture more business by increasing your availability. Telephone operators can help callers schedule appointments by referring to your business calendar. Helping interested callers through the sales pipeline as quickly as possible can make them more likely to become clients and customers.
4. Offer help to customers who speak other languages.
Finally, telephone answering services can help customers in a variety of languages. Many answering services employ phone operators who speak English, Spanish, Chinese, and a number of other languages. If you have an international client base or you live in a linguistically diverse area, you can choose a multilingual package when signing up for a phone answering service to ensure effective service for all callers.