Are you looking for a new Internet service provider to do business with? Here are a few important questions you should be asking prospective companies:
What Are Their Bottlenecking Policies?
Most Internet companies boast that they offer their customers access to unlimited internet services. But some companies will bottleneck their upload and/or download speeds when their services are in high demand to ensure that they can accommodate all of their customers at any given time.
However, this practice of bottlenecking can negatively affect your Internet experience at home, especially during high-traffic times like evenings and weekends. So, take the time to ask what the bottlenecking policies are for any prospective Internet service provider you consider doing business with. If for some reason you can't avoid bottlenecking from your Internet company, the company should be able and willing to tell you exactly when to expect those service bottlenecks to happen.
Are Any Bundling Options Available?
It's also a good idea to find out whether any bundling options are available before signing up for a particular Internet plan. You may gain access to plans that include Internet, home phone service, cell phone service, or a varied combination of these. Paying for all your services in one bundle should save you a significant amount of money throughout the year.
If you don't ask about bundling options, you may end up missing out on money-saving options that the company offers but may not necessarily want to draw too much attention to. If everyone knew about all the promotional bundling options that are made available by a company, that company may not be able to afford offering the programs at all.
So, don't expect all the money-saving bundling options to be promoted on their website where their Internet package options are presented. Either check all the pages of the company's website to look for offers or give them a call and ask them outright.
Is a Minimum Service Term Required?
You should also find out whether the price for an Internet package you're thinking about signing up for requires a minimum service term before signing your service contract. The price of a package may be promoted at a certain rate, but the fine print may say that customers must remain customers for a year or more in order to take advantage of that price.
You may still be able to get the Internet package you want, but you might have to pay more than the listed price for it if you don't want to commit to a service term. With any luck, the price you are quoted is the price you will get whether you plan to stay with the company for a month or a dozen years. But to make sure that you know what you're getting in to, you should ask about service terms ahead of time.